Overview

At Personatio, protecting your data and ensuring the security of our services are fundamental commitments. This Security Policy explains the comprehensive measures we employ to safeguard your information, maintain service integrity, and comply with industry best practices. By using Personatio, you acknowledge and agree to this policy.

Data Protection

We are dedicated to maintaining the confidentiality, integrity, and availability of your data by applying multiple layers of protection, including:

• Encryption: All sensitive user data is encrypted both in transit using industry-standard TLS/HTTPS protocols and at rest using strong encryption algorithms to prevent unauthorized access.
• Access Controls: Access to user information is strictly limited to authorized personnel only, governed by role-based access controls (RBAC) and the principle of least privilege.
• Regular Audits & Monitoring: We perform continuous security monitoring and regular audits of our systems and infrastructure to identify and mitigate potential vulnerabilities.
• Data Backup & Recovery: We maintain automated, encrypted backups of user data to ensure resilience and rapid recovery in the event of data loss or system failure.

Application Security

Our development and operational practices embed security at every stage to protect you from threats:

• Strong Authentication: We utilize secure authentication mechanisms, including multi-factor authentication (MFA) for administrative and sensitive access.
• Secure Software Development: Our code undergoes rigorous quality assurance, including static code analysis, vulnerability scanning, and penetration testing by internal teams and trusted third parties.
• Security Monitoring: We continuously monitor for suspicious activity, unauthorized access attempts, and anomalies using automated tools and manual review.
• Patch Management: Critical security patches and updates are applied promptly to minimize risk from known vulnerabilities in our software and infrastructure.

Third-Party Services

To provide robust and reliable services, we integrate with select third-party providers such as cloud hosting, payment processors, and analytics platforms. Before partnering, these providers undergo careful vetting to ensure they meet Personatio’s stringent security and privacy standards.
All data shared with third parties is limited strictly to what is necessary for their functions and protected by contractual agreements that require them to maintain confidentiality and adhere to security best practices.

Incident Response

While we strive to prevent security incidents, we have robust procedures to respond swiftly and effectively:

• Incident Response Plan: A formalized plan guides immediate containment, investigation, remediation, and recovery efforts in the event of a security breach.
• User Notification: Should a security incident affect your personal information, we will notify you promptly in accordance with applicable legal requirements, providing details on the nature of the breach and steps you can take to protect yourself.
• Continuous Improvement: After any incident, we conduct thorough root cause analysis and implement improvements to prevent recurrence.

User Responsibilities

Security is a partnership. To help protect your account and data, we encourage you to:

• Create strong, unique passwords and update them regularly.
• Enable multi-factor authentication (MFA) if this feature is available.
• Be cautious of phishing attempts and avoid sharing your login credentials.
• Immediately report any suspicious or unauthorized activity to our support team at contact us.

Policy Updates

We regularly review and update this Security Policy to reflect new security practices or changes in technology. Significant updates will be communicated through our platform and/or via email to keep you informed.

Contact Us

If you have any questions, concerns, or would like to learn more about our security practices, please do not hesitate to contact us. We are committed to ensuring your data is protected with the highest level of care and transparency.